Welcome to Ariat Shop’s FAQ page. We’ve compiled answers to the most common questions about our authentic Western products and services. If you don’t find what you’re looking for, our customer service team is always ready to help.

Product Questions

What types of products does Ariat Shop offer?
We specialize in authentic Western wear and footwear, including:
  • Western Boots (Work Boots, Ankle Boots, Traditional Western Boots)
  • Casual Shoes
  • Jeans & Pants
  • Tops & Shirts
  • Outerwear
  • And other Western clothing and accessories
Our collections are available for both Men and Women who appreciate genuine Western style.
How do I choose the right size for Western boots?
Our Western boots are crafted with traditional sizing. We recommend referring to our detailed size chart available on each product page. For work boots, you might consider going half a size up if you plan to wear thicker socks. For fashion Western boots, most customers find our sizing runs true.
Are Ariat products suitable for actual ranch work?
Absolutely! Our work boots and shoes are specifically designed to withstand the demands of ranch work while providing comfort and durability. We combine authentic Western heritage with modern performance technology to create footwear that works as hard as you do.

Ordering & Account Questions

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy faster checkout on future orders. It’s free and easy to set up.
How can I apply the 25% discount mentioned on your homepage?
Simply enter the code 11SBSH during checkout to receive 25% off your order. This discount can be combined with our free shipping offer on orders over $50.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
Standard Shipping
• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after dispatch
• Cost: $12.95
• Ideal for when you need your Western gear with a balance of speed and affordability
Free Shipping
• Carrier: EMS
• Delivery Time: 15-25 days after dispatch
• Cost: FREE on orders over $50
• Our most popular option for savvy Western enthusiasts who plan ahead
How long does order processing take?
Please allow 1-2 business days for us to process your order before shipping. We take this time to carefully inspect each item, ensuring it meets our high standards for quality and authenticity.
Do you ship internationally?
Yes! Based in Duluth but serving customers worldwide, we’re proud to bring authentic Western style across the globe. While we ship to most international destinations, please note that delivery to some Asian countries and remote areas may not be available. Our international customers can trust that we handle customs documentation to ensure a smooth delivery process.
How can I track my order?
Once your order is on its way, you’ll receive a tracking number via email so you can follow your Western gear’s journey to your door. Our customer service team is always ready to assist if you have any questions about your delivery.

Returns & Exchanges

What is your return policy?
We stand behind our products just as the Western tradition stands behind its word. We offer a 15-day return policy from the date of receipt. If your items don’t meet your expectations, please contact our customer service team to initiate a return.
What if my items arrive damaged or defective?
We carefully inspect every item before shipment, but if you receive a damaged or defective product, please contact us immediately at [email protected] with your order number and photos of the issue. We’ll make it right with a replacement or refund.
Are there any items that cannot be returned?
For health and safety reasons, we cannot accept returns on worn footwear unless defective. All returned clothing items must be in original condition with tags attached.

Contact Information

How can I contact Ariat Shop customer service?
You can reach our customer service team at [email protected]. We’re committed to providing the same reliability in our service that you expect from our Western products.

Our mailing address:
Ariat Shop
397 Post Farm Road
Duluth, US 30097
Ready to Ride with Ariat Shop?
Explore our collections of authentic Western boots, clothing, and accessories today. Enjoy FREE SHIPPING on orders over $50 and 25% OFF with code: 11SBSH

Ariat Shop – Where Authentic Western Heritage Meets Modern Performance