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Our Commitment to Your Satisfaction
At Ariat Shop, we understand that finding the perfect fit in Western wear and footwear is as important as the quality of our craftsmanship. Just as our boots are built with durability and authenticity, we stand behind our products with a returns policy that honors your satisfaction.
We want you to feel completely confident in your purchase of authentic Ariat products, whether you’re selecting work boots for the job site or Western boots for the rodeo.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of your receipt of items. This gives you ample time to ensure your Ariat products meet your expectations for quality, fit, and authentic Western style.
Return & Exchange Process
Follow these simple steps to return or exchange your items:
- Initiate Your Return: Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and the items you wish to return or exchange.
- Complete the Return Form: We’ll send you a return form to complete. Please use the template provided below to ensure we process your return efficiently.
- Package Your Items: Return items in their original condition with tags attached and in the original packaging. Footwear should be unused with the original soles clean.
- Ship Your Return: Send your return package to our address: Ariat Shop Returns
397 Post Farm Road
Duluth, US 30097 - Confirmation: Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days and notify you via email.
Return & Exchange Request Template
Use this template when emailing your return or exchange request to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Ariat Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange: [List items with sizes and quantities]
Reason for Return/Exchange: [Please specify – size issue, product defect, wrong item received, etc.]
Preferred Resolution: [Refund / Exchange for (specify product and size)]
Please provide instructions for completing this process.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Dear Ariat Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange: [List items with sizes and quantities]
Reason for Return/Exchange: [Please specify – size issue, product defect, wrong item received, etc.]
Preferred Resolution: [Refund / Exchange for (specify product and size)]
Please provide instructions for completing this process.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Refund Information
Once we receive and approve your return:
- Refund Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Exchange Shipping: For exchanges, we’ll cover the cost of shipping your replacement items
Please note that it may take additional time for the refund to appear on your credit card or PayPal account, depending on your financial institution’s processing times.
Non-Returnable Items
To ensure the authenticity and quality that our Western enthusiasts expect, the following items cannot be returned or exchanged:
- Footwear that shows signs of wear or has dirty soles
- Items without original tags or packaging
- Personalized or custom-made products
- Items purchased on final sale or with specific non-returnable notices
All returned items must be in their original condition, unworn, and with all tags attached to qualify for a refund or exchange.
International Returns
As we serve Western enthusiasts worldwide (excluding Asia and certain remote areas), international customers are responsible for return shipping costs and any applicable customs duties or taxes. We recommend using a trackable shipping service for your return package.
Questions About Returns?
Our customer service team is here to help Western enthusiasts like you. Contact us at [email protected] with any questions about our returns and exchanges policy.
We’re committed to ensuring your experience with Ariat Shop reflects the same quality and integrity we build into every pair of Western boots we craft.